Internal Process Management Competencies in Boost Juice Bars

Question: which details how one of the Internal Process Management Competencies (Working and Managing across Functions) has been experienced in the workplace? Answer: I knew that I have to learn about the adult world and the nature of the workforce, but I was prepared to work hard to earn my place. In the beginning it was slightly overwhelming but now I have completed one month. Now, I find myself working confidently through the fundamental aspects of daily life in the boost juice bar. The company started its operation in the year 2000 and it had developed throughout the years. I have observed that the company is focusing in the internal management issues to continue its growth (Boostjuice.com.au 2016). The management of the company concentrates on the monitoring and controlling aspects. Controlling is a key management function and there are five competencies that develop it. The competencies are planning and coordination of projects, organizing the proper flow of information, encouraging compliance, working and managing the functions and measuring performance and the quality of work (Robbins et al. 2013) The management of the company wants to coordinate the information among the employees of different department. I have observed that they are focusing on the working and managing across factions. Sometimes the work load increased to a great extent when the supply of food should match the customer needs. The management works very efficiently to make up the customer needs. A situation came when there was a big order which should be completed and delivered within a particular time. At first the work seemed to be very complicated and difficult. A proper plan was made by the management to deliver the orders according to the requirement. All the employees started working to complete the project according to the works that is assigned to them. The roles of the employees were made clear by the managers and each department was given a particular task. Each teams focused on their job and the total work was distributed. The management efficiently managed the whole situation and the huge amount o f work gets completed within the stipulated time. It was an informal work design but it was the perfect decision to overcome the situation. Important issues for a team is decision making, responsibility, authority and cross training. Here the course of work is carried out after the planning is made (Wseke 2012). The staffs might be temporarily assigned with some other department to do a particular work with the staffs of other department. It might be an informal way to carry out an operation but the project can be completed within the time frame. The managers are not only satisfied with the outcomes of the project but are also satisfied with the engagement of efficient employees to a particular job. The resources of an organization can be used efficiently with this management process (Ageron, Gunasekaran and Spalanzani 2012). The organizational structure did not face much problem due to the informal work design. The information within the organization gets transferred without facing much difficulty. The departments which form the organization are accounts, human resource, marketing and manufacturing. To overcome some tough situation the workflow, tasks, reporting and communication system is developed to link the work of different groups. There are some principal which should be followed to make the process simple. Each employee should receive a task from only one person and the communication process from the top management to the bottom level employees should be very clear. The traditional structure in the organization was functional structure, divisional structure and matrix structure which was a combination of functional and divisional structure (Subramanian and Ramanathan 2012).The members from different functional departments can organize a task to overcome a situation. Sometimes the total work gets allocated according to the project. To perform a particular project employees from different departments are allocated and after the completion of the project the employees go to the respective departments. There may be certain situation when the employees may resist to follow the instructions and decisions made by the management. The detailed attention to a particular work may disturb bigger goals and new initiatives. The complexity within departments increases with people from different knowledge groups. The availability of the right and efficient person is very less who can manage the total situation (Smith, Thorpe and Jackson 2012). To conclude the matter, the management makes decisions that suit the business. Sometimes the decisions may be informal but it may be beneficial for the organization. The managers are concerned about the goals of the company, accountability, transforming information to the employees, etc. The company can experience a steady growth with good leadership, encouraged people and good team bonding. References Ageron, B., Gunasekaran, A. and Spalanzani, A., 2012. Sustainable supply management: An empirical study.International Journal of Production Economics,140(1), pp.168-182. Boostjuice.com.au. (2016). Boost Juice. [online] Available at: https://www.boostjuice.com.au/ [Accessed 21 Dec. 2016]. Easterby-Smith, M., Thorpe, R. and Jackson, P.R., 2012.Management research. Sage. Robbins, S., De Cenzo, D., Coulter, M. and Woods, M., 2013.Management: the essentials. Pearson Higher Education AU. Subramanian, N. and Ramanathan, R., 2012. A review of applications of Analytic Hierarchy Process in operations management.International Journal of Production Economics,138(2), pp.215-241. Weske, M., 2012. Business process management architectures. InBusiness Process Management(pp. 333-371). Springer Berlin Heidelberg.